Terms and Conditions

Package Haul Limited

Last updated: April 11, 2026

These Terms and Conditions govern the use of services provided by Package Haul Limited ("the Company," "we," "us," or "our"). By using our services, you ("the Customer," "you") agree to be bound by these Terms.

1. Scope of Services

Package Haul Limited provides logistics and freight-forwarding services, specializing in the transportation of packages from international locations—primarily the United States—to Jamaica. Services may include package receiving, handling, shipping coordination, customs assistance, and delivery or pickup.

2. Customer Responsibilities

Customers agree to:

Provide accurate and complete shipment information, including contents, value, and consignee details
Ensure that shipped items comply with all applicable laws and regulations
Pay all applicable shipping fees, duties, taxes, and related charges

Failure to provide accurate information may result in delays, additional charges, or seizure of goods by customs authorities.

3. Prohibited and Restricted Items

The following items are not accepted for shipment:

Illegal, hazardous, or dangerous goods
Firearms, ammunition, explosives, or weapons
Narcotics or controlled substances
Perishable goods (unless expressly approved)
Any item prohibited by Jamaican or international law

Package Haul Limited reserves the right to refuse, return, or dispose of prohibited items at the customer's expense.

4. Customs Clearance and Duties

All shipments are subject to inspection by Jamaican Customs and other regulatory authorities.

Customs duties, taxes, and fees are determined by Jamaican Customs
Customers are fully responsible for payment of all applicable duties and taxes
Package Haul Limited does not control customs assessments or clearance timelines

We may assist with customs processing but do not guarantee clearance times.

5. Delivery Timelines

Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to customs processing, weather conditions, transportation disruptions, or other factors beyond our control. Package Haul Limited is not liable for delays caused by third parties or regulatory authorities.

6. Fees and Payments

All service fees must be paid in full before release or delivery of packages unless otherwise agreed in writing.

Unpaid balances may result in:

Storage fees
Withholding of packages
Disposal of goods in accordance with applicable laws

Fees are non-refundable once services have commenced.

7. Limitation of Liability

Package Haul Limited's liability is limited to the extent permitted by law.

We are not responsible for indirect, incidental, or consequential losses
Liability for loss or damage is limited to the declared value of the shipment or applicable carrier limits, whichever is lower
We are not responsible for damage caused by insufficient packaging provided by the customer or shipper

Customers are encouraged to obtain shipping insurance where appropriate.

8. Loss or Damage Claims

Claims for lost or damaged items must be submitted in writing within 24 hours of delivery or notification of loss.

Claims must include:

Proof of value
Shipment details
Photographic evidence (where applicable)

Failure to submit claims within the stated timeframe may result in denial.

9. Storage and Unclaimed Packages

Packages not claimed or cleared within 30 days may incur storage fees. Unclaimed packages may be disposed of or auctioned in accordance with applicable laws to recover costs.

10. Right to Refuse Service

Package Haul Limited reserves the right to refuse service to any customer or shipment that:

Violates these Terms
Poses legal, safety, or operational risks
Is suspected of fraud or misrepresentation

11. Privacy and Data Protection

Customer information is handled in accordance with applicable data protection laws. We use customer data solely for service delivery, compliance, and communication purposes.

12. Amendments

Package Haul Limited may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any revised terms.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Jamaica. Any disputes shall be subject to the exclusive jurisdiction of Jamaican courts.

14. Contact Information

For questions regarding these Terms or our services, please contact:

Package Haul Limited

Email: info@mypackagehaul.com

Tel: +1-876-217-3921

Greenwood, Montego Bay, St. James